An exciting opportunity has arisen for a Transport Planner to join our established team, based at our Thirsk site. The post holder will form a key part of the transport team in ensuring that services for their allocated area / planning desk are delivered in the most profitable and efficient way possible. The post-holder will work side by side with the other planners, customer services advisors and the transport / driver team to deliver a customer focused, cost efficient and compliant service for the business.
We are looking for a highly capable, articulate, and enthusiastic person who will lead and take personal ownership in the achievement of business critical tasks and compliance requirements; displaying high-quality standards at all times. The successful candidate will be hands-on, highly organised, and have a strong attention to detail, and must be proficient in the use of all Microsoft Office IT programs, as well as ideally having experience in the use of logistics and waste management systems (such as FTA Vision, PurGo etc.).
Previous experience of transport & logistics or waste management would be a significant advantage, and the successful candidate must have attended or be willing to attend an FTA Operator Awareness course at least every three years.
1. MAIN PURPOSE OF JOB:
The Transport Planner will ensure that services for their allocated desk is delivered in the most profitable and efficient way possible. The post-holder will work side by side with planners, customer services advisors and the transport / driver team to deliver a customer focused, cost efficient and compliant service for the business.
2. CORE RESPONSIBILITIES, TASKS & DUTIES:
To comply with all Health & Safety, site permits, environmental and quality requirements of the Company.
Work with the team covering an assigned planning desk, ensuring proper day to day routing of the fleet, daily communication with all drivers, and the provision of adequate weekend cover.
Be a point of contact for other Planners and Customer Services Advisors working under the assigned planning desk, ensuring adequate and evenly distributed workload.
Perform daily planning for the fleet of Trade, REL, Skips, Hooks, Bulk Haulage, Box fleet (single lift), CYC bulky collections and sub-contractor management for 3rd party collections; securing booking slots and issuing daily work sheets as required.
Assist management of staff numbers and fleet availability, and to identify staffing issues and reportable incidents; escalating as needed to the Service Delivery Management.
Provide help, support and advice to new and existing customers, dealing with both incoming and outgoing customer queries and ensuring specific customer requirements are met at all times; including keeping accurate records of all communications and correspondence with customers and escalating when required to relevant Supervisor.
Ensure all vehicles are presented to service on time and that vehicle modes are not oversubscribed.
Liaise with the Service Delivery Supervisor to overcome staffing shortages.
Ensure all tacho cards and drivers cards are downloaded daily and weekly, and to ensure that all new vehicles are locked in and all vehicles leaving are locked out of the FTA system.
Monitor driver hours, profitability, Transport KPI’s and report back on these daily, and report on the need for / use of agency staff. Furthermore, to provide scheduled reports and liaise regularly with the Service Delivery Supervisor and Service Delivery Management on the above.
To act as the first point of contact for all incident reporting, and to then triage and escalate as required in an efficient and timely manner, ensuring all incidents have relevant insurance and investigation forms filled out the same day.
Ensure CRMs are being actioned within 24 hours and solved within 48 hours; escalating when this proves impossible. Manage, monitor and problem solve reoccurring CRMs and escalate to The Service Delivery Supervisor if required, and to complete all ticket acceptance and ensure charges, costs and queried work are resolved in line with agreed financial deadlines.
Liaise with the Service Delivery Supervisor to ensure all staff training is in date, and to ensure that all members of staff have appropriate PPE in good condition.
To drive exceptional customer service by ensuring that all work is booked up accurately and in a timely manner, that no job is rolled for more than 24 hours, and that all customers are informed of any changes in the provision of service in a timely manner.
Arrange new-starter inductions for all new members of staff, agency workers and contractors, and to ensure all induction paperwork is passed to the Service Delivery Supervisor for proper recording / filing in the training matrix on the day of training.
To cover the transport phone one evening into morning per week and 1 in 8 weekends, this is on call and not full working hours.
3.SUPERVISION / MANAGEMENT OF PEOPLE:
Direct Reports: varies from role to role
Indirect Reports: varies from role to role
4. CONTACTS & RELATIONSHIPS:
The post holder will form part of the Transport and Customer Services planning team and will be allocated a specific regional team / desk to work within. They will have regular contact with employees at all levels across the business in both a formal and informal capacity. The post holder will need to develop key relationships with the Transport Management Team, the planning and customer services team, and frontline staff. These relationships will focus on the service we offer to our customer base, the compliance of our employees and the best practice utilisation of our fleet.
The post holder will have regular contact with our customer base, stakeholders, and 3rd party partners including contractors, the regulatory authorities, and specialists required to support operational functions and deliver business requirements.
5. QUALIFICATIONS, KNOWLEDGE & SKILLS:
Must have attended or be willing to attend an FTA Operator Awareness course at least every three years.
An in-depth understanding of compliance in relation to all transport related services.
An appreciation of the complexities of a multi-functional operation and a diverse and multi-skilled workforce.
Awareness of Health and Safety requirements, both statutory and Company.
Understanding of the systems used by the Company and relevant regulatory authorities.
Excellent interpersonal and staff training capability.
High level competence in IT / Software use (MS Office + Purgo)
Exemplary customer service ethic and skillset.
Proven ability to influence, empower and motivate employees.
Strong organisation and time management skills with the ability to work under pressure, self-motivate, and to use initiative under minimal supervision.
Closing date: 1st December 2021
As North Yorkshire’s largest waste management provider, we operate a fleet of vehicles travelling across God’s Own County, working between our network of transfer stations, our Household Waste Recycling Centres and our customer’s sites.
The Transport Office manages the day-to-day organisation of our fleet through the allocation and basic routing, planning and scheduling of vehicles, ensuring the best service to our customers while maintaining employee engagement and health, safety and environmental standards.
If you are a team player who is at home behind the wheel or working within a transport setting, and want to play a key role in the safe movement and management of the County’s waste, then check out our vacancies here.
In return we can offer you:
- Comprehensive Training and Development
- Full PPE Provided
- Award-Winning Health & Safety Culture
- Clean and safe working and rest facilities
- A supportive working environment, including Employee Representatives, Mental Health Advocates and an Employee Assistance Programme.