IT Help Desk Apprentice (Northallerton)

Salary: £25,272 per year
Contract: Permanent, full-time position with hybrid working
Location: Yorwaste Head Office, Northallerton

Salary: £25,272 per year

Contract: Permanent, full-time position with hybrid working

Qualification: Level 3 Information Communication Technician

Location: Yorwaste Head Office, Northallerton

Start Date: January 2025

Yorwaste is looking for a motivated and solutions-focused individual to join our team as an IT Help Desk Apprentice. In this role, you’ll be the first point of contact for our team’s IT needs, learning to troubleshoot and solve technical issues while providing excellent service.

You can expect:

A competitive, living wage apprenticeship
Sociable hours, working Monday to Friday, usually 8:30am until 5:00pm
20 days’ annual leave per year (plus bank holidays)
An employer committed to creating a cleaner, greener future
Earn a salary while developing your professional skills

As an IT Help Desk Apprentice, you’ll work alongside team members to gain practical experience in supporting Windows desktops and laptops, handling mobile devices on iOS and Android, and using Microsoft 365 products. You will also gain an understanding of networking, Microsoft 365 administration, and managing user access in Active Directory. Throughout the apprenticeship, you’ll develop your communication, documentation, and problem-solving abilities.

We are looking for someone eager to learn, take on new challenges, and adapt quickly to new responsibilities. You’ll be resilient, organised, and able to handle fluctuating workloads while maintaining a calm, friendly approach when supporting colleagues across different sites.

This hands-on role offers daily opportunities to expand your technical knowledge. You’ll learn to update our IT ticketing system, manage user records, set up new devices, and maintain IT asset records. With training and support, you’ll gain confidence in responding to IT requests, working both independently and within the team to positively impact staff across various company locations.

It is essential you have:

GCSEs in English (Grade 5 / C, or above), Maths (Grade 4 / C, or above), plus an IT subject
Good IT proficiency, including Microsoft Office
A UK Drivers Licence, with the ability to travel to our sites in North Yorkshire
Over the age of 16, with valid residency status and the right to work in the UK

What to expect:

As an IT Help Desk Apprentice at Yorwaste you will work towards obtaining a Level 3 qualification in Information Communication Technician. With a course duration of approximately 18 months, you will develop strong communication skills, the ability to prioritise, problem-solve and make decisions in the professional workplace.

We believe in your journey, which is why your employment with Yorwaste is on a permanent basis, with progression to the role of IT Help Desk Technician on successful completion of your apprenticeship.

1 to 1 support and coaching with an allocated tutor
Virtual e-learning through Smart Classroom
Apply learning straight into the workplace to gain practical experience

Initially, training and induction to the role and team will be conducted in person, with the option to transition to a hybrid working model over time.

Key Dates

Closing date for applications is midnight on Tuesday 3^rd of December 2024

Interviews are planned to take place on Thursday 12^th and Friday 13^th of December 2024, in-person at our offices in Northallerton.

How to Apply

To apply please complete the online application form and upload a current CV, as well as a one page supporting statement.

Please ensure that your CV is current and includes your contact details and all relevant qualifications. In your supporting statement, please explain your motivation for applying, and how you feel you meet the criteria outlined in the job description (attached below).

For alternative means of application, additional support, or for an informal discussion about this role, please contact Danielle at Danielle.McDowell@northyorks.gov.uk, or call on 07977 743718.

To be considered for this role, in-line with UK Apprenticeship regulations, you must have a valid and eligible residency status and the right to work in England. This should cover the entire expected term of learning (18 months), and residency held for a minimum of 3 years.

We reserve the right to remove this vacancy before the proposed deadline in the event of the position being filled, or a high number of applications are received.

Further criteria and details for this position can be found in the attached Job Description.

Find out more about Yorwaste at www.yorwaste.co.uk.

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Do you have any restrictions to your residence in the UK which might affect your right to take up employment in the UK?(Required)
We can only consider your application if you have current right to work in the UK, and can provide physical evidence of this at interview.
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Can you confirm that you have a valid and eligible residency status (over 18 months), and residency held in the UK for a minimum of 3 years?(Required)
To be considered for this role, in-line with UK Apprenticeship regulations, you must have a valid and eligible residency status and the right to work in England. This should cover the entire expected term of learning (18 months), and residency held for a minimum of 3 years.
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Yorwaste is North Yorkshire’s leading waste management company, passionate about supporting community and local environment, while delivering a warm and professional customer experience. We believe in investing in our team and the tools you need to succeed. Currently our sites achieve over 90% recycling rates to help keep North Yorkshire looking beautiful.

Our vision at Yorwaste is to create a cleaner, greener future. We aim to be at the forefront of the industry, committed to reducing environmental impact of waste, whilst supporting our customers to make more sustainable choices. Read more about our mission, vision and values here.

Joining us at Yorwaste is more than just a job. We strive to provide our team with a long-term stable career, training and development, and a positive engaging working environment. As an equal opportunity’s employer, alongside our commitment to inclusion and diversity, we take pride in supporting the development of North Yorkshire and its people.

At Yorwaste, we are committed to equality of opportunity for all. We welcome applications from any individual regardless of age, disability, sex, gender, race or religion.

What to expect:

Key Dates

How to Apply

Personal Details

Application Questions