Customer Service

This form is for existing customers.

We want you to be able to get in touch with your Account Manager quickly and easily.

It is their job to make sure you are happy and your queries are dealt with swiftly.

Please contact us by entering your details on the contact form, or calling our customer services team on 01609 774400.

FAQ’s & Help

How do I query an invoice?

For questions about your invoices, please phone our credit control team on 0845 300 8889, or fill out the enquiry form above.

How do I make changes to my service?

We understand that your service requirements may change over time, if you are looking for additional services please get in touch with your account manager.

How do I report service issues?

For missed collections or related service issues, please phone our Customer Services Team on 0845 300 8889 or email The same details can be used for any other enquiries related to your waste service.

Can I have recycling and general waste collections?

Yes. We offer recycling services alongside general waste collections. Following the waste audit, we will recommend the best service(s) to suit your needs, but they will all be focused on recycling or recovering your waste.